With respect to cancellations and refunds, the policy of Brighter Futures Counseling, PLLC is as follows:
- If you register for an event and cancel your registration 30 or more days prior to the event, you will receive a full refund minus a $25.00 processing fee. If you cancel 30 or more days prior to the event and wish to attend a future event, we will credit your entire registration fee toward any event scheduled in the next twelve (12) months. If you do not register for another event in the next 12 months, you will receive a full refund minus the $25.00 processing fee.
- If you register for an event and cancel fewer than 30 days before the event, you may either a.) Receive a refund of 50% of the registration price or b.) Credit the entire registration price toward any training or event in the next 12 months, as described in paragraph 1.
- If you register for an event and do not attend, our policy is that you forfeit the registration fee unless you notify us in writing within 7 days after the event why you could not attend. Brighter Futures Counseling, PLLC will have the discretion to issue a refund or a credit if there is a valid excuse for missing the event (for example, sudden illness, death in the family, etc…)
- Brighter Futures Counseling, PLLC reserves the right to cancel any training due to unforeseen circumstances. If this occurs, you will be notified and automatically registered for the next available Brighter Futures Counseling Play Therapy training or if you notify us in writing at firstname.lastname@example.org, you may elect to receive a full refund for the training. Brighter Futures Counseling’s liability for cancellations is limited to the cost of the registration fee. Brighter Futures Counseling is not responsible for other expenses incurred by the customer if training is cancelled.